Customer’s Usage of Cashless Banking Services -with Special Reference to Puducherry (U.T)
Dr. S. Thirumal, Assistant Professor, Department of Commerce, Tamil Nadu Dr. Ambedkar Law University, School of Excellence Law, Chennai (Tamil Nadu), India.
Manuscript received on 01 December 2019 | Revised Manuscript received on 22 December 2019 | Manuscript Published on 31 December 2019 | PP: 350-353 | Volume-8 Issue-4S3 December 2019 | Retrieval Number: D10741284S319/2019©BEIESP | DOI: 10.35940/ijrte.D1074.1284S319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Cashless Banking is a designate or of financial transaction handled by means of credit cards, bank transfer, and cheques, with no exchange of bills or coins. The recent evolution of technology for financial transactions poses interesting questions for policy makers and financial institutions regarding the fitness of current institutional arrangements and availability of instruments to guarantee financial stability, effectiveness & efficiency of economic policy. This study aims to find out how the socio economic conditions of the respondents influence the proper and prompt use of various services.135 sample customers from Puducherry (U.T) were chosen for the study. The findings show that the respondents’ education qualification and the type of account (Savings, fixed, recurring and current account) are moderately correlated with the use of different services provided by the bank.
Keywords: Cashless banking Services, Education, Duration of Relationship with Bank, Payment Purpose.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning