The Emotional Intelligence in IT Employee’s
Sajan Vaidhyanathan Shanker1, Jahira Parveen2

1Sajan Vaidhyanathan Shanker, Department of Marketing Operations Specialist, Sys Arc Infomatix.
2Dr. Jahira Parveen, Department of Management, SRM Institute of Technology, Chennai (Tamil Nadu), India.
Manuscript received on 04 July 2019 | Revised Manuscript received on 14 August 2019 | Manuscript Published on 27 August 2019 | PP: 441-444 | Volume-8 Issue-2S4 July 2019 | Retrieval Number: B10860782S419/2019©BEIESP | DOI: 10.35940/ijrte.B1086.0782S419
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Abstract: In the quest to develop leaders who will foster a culture of equity and inclusion in the workplace, a critical factor to assess is Emotional Intelligence. EI (Emotional Intelligence) is a way for us to recognize our emotions as well as the emotions of other people. Individuals who are high in EI can recognize the emotions of others and are able to convey and regulate their own emotions. At organizations, work pressure, strain, anxiety, fearfulness, angstand depression are all related to Emotional Intelligence. These emotions could affect a person’s performance at workstation. Emotions can impact a performance, they can either create a high or crash the employee’s morale which will affect the persons performance positively or negatively. The research paper casts light upon the measurement of EI, and how it impacts an employee’s performance. The highlights the job performance, the importance of performance index. The main purpose of the research analysis is to understand the effectivenessEIin IT(Service Sector), and how it influences their performances. The research methodology used in the study is a hybrid approach that consists of exploratory and descriptive research methods. The exploratory research is considered as the primary research method, while the descriptive research method is considered as the secondary data. We will analyze the relationship between dependent variable and independent variables of factors affecting the development of emotional intelligence of employees. This research is conducted in IT organizations in Chennai, for feasibility purpose.
Keywords: Morale, Performance, Challenges, Intelligence.
Scope of the Article: Artificial Intelligence