Passenger Satisfaction towards Indian Railway in Kerala with Special Reference to Aluva Junction
Parvathy Asokan1, Girish S.2
1Parvathy Asokan, M.com., Department of Finance and Systems, Amrita School of Arts and Science, Kochi, Kerala, India.
2Girish S., Assistant Professor, Department of Commerce and Management , Amrita School of Arts and Science ,Kochi, Kerala, India.
Manuscript received on March 16, 2020. | Revised Manuscript received on March 24, 2020. | Manuscript published on March 30, 2020. | PP: 2290-2293 | Volume-8 Issue-6, March 2020. | Retrieval Number: F7907038620/2020©BEIESP | DOI: 10.35940/ijrte.F7907.038620
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: In India transportation is a vital infrastructure and assumes wider in developing countries since all the sectors of the event area unit closely dependent upon the existence of acceptable transportation modes. The study is being conducted in Aluva town. Supply knowledge of information is adopted on primary data assortment among one hundred respondents. Aluva junction is regarded as the nerve centre which connects the highland districts to the rest of the state. And it is the railway station which has a higher rate of passengers round the clock. Overall study deals concerning the level of satisfaction of passengers in the basic, modern and outstation amenities offered by Indian railways. The study also points on the insights to develop and improve the standard of services to satisfy travelers to travel by train. The study mainly focuses on the association between the demographic factors and the level of satisfaction of passengers.
Keywords: Nerve Center, Outstation Amenities, Demographic Factors.
Scope of the Article: Machine Learning.