The Effects of Crowding Towards the Domestic Tourist Satisfaction at Pangkor Island
Ahmad Nazrin Aris Anuar1, Norasniza Suriansa2, Norajlin Jaini3, Firdaus Chek Sulaiman4, Nur Idzhainee Hashim5
1Ahmad Nazrin Aris Anuar *, Centre of Study for Park and Amenity Management, Faculty of Architecture Planning and Surveying, Universiti Teknologi MARA Shah Alam, Malaysia.
2Norasniza Suriansa, Centre of Study for Park and Amenity Management, Faculty of Architecture Planning and Surveying, Universiti Teknologi MARA Shah Alam, Malaysia.
3Norajlin Jaini, Centre of Study for Park and Amenity Management, Faculty of Architecture Planning and Surveying, Universiti Teknologi MARA Shah Alam, Malaysia.
4Firdaus Chek Sulaiman, Centre of Study for Park and Amenity Management, Faculty of Architecture Planning and Surveying, Universiti Teknologi MARA Shah Alam, Malaysia.
5Nur Idzhainee Hashim, Centre of Study for Park and Amenity Management, Faculty of Architecture Planning and Surveying, Universiti Teknologi MARA Shah Alam, Malaysia.
Manuscript received on February 10, 2020. | Revised Manuscript received on February 20, 2020. | Manuscript published on March 30, 2020. | PP: 1578-1584 | Volume-8 Issue-6, March 2020. | Retrieval Number: F7682038620/2020©BEIESP | DOI: 10.35940/ijrte.F7682.038620
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The crowding is a multiple dimensional concept which produced by human (visitors and tourists) or physical appearance. Nevertheless, the crowding is seen as an undesirable impact to the satisfaction of tourists in tourism attraction. The purpose of this study is to find the consequence of crowding towards domestic tourist’s satisfaction at Pangkor Island. Therefore, two objectives of this study: i) to identify the factor that influence the crowding at study area from domestic tourist perspective, ii) to analyze the effect of crowding towards the domestic tourist satisfaction at study area. This study is using quantitative technique which 384 questionnaires were distributed to the domestic tourists as respondents at Pangkor Island. The findings showed that the factors of accessibility were influenced of crowding at Pangkor Island. A part of that, the majority of respondents stated that the attraction and accessibility was the elements which effect the crowding towards the domestic tourist satisfaction at Pangkor Island. This study may inspire the stakeholders in handling the numbers of tourists for ensure it will not give negative impacts to Pangkor Island.
Keywords: Crowding, Domestic Tourist, Effect, Pangkor Island, Tourist Satisfaction.
Scope of the Article: Tourist Satisfaction.