Identification of Key Component of E-marketplace to Enhance Service Quality in the Market
Angelina Ervina Jeanette Egeten1, Harjanto Prabowo2, Ford Lumban Gaol3, Meyliana4
1Angelina Ervina Jeanette Egeten, Department, Computer Science Doctor of Computer Science, BINUS Graduate Program, Bina Nusantara University, Jakarta, Indonesia.
2Prof. Dr. Ir. Harjanto Prabowo, Department, Management Undergraduate Program, BINUS Business School, Bina Nusantara University, Jakarta, Indonesia.
3Dr. Ford Lumban Gaol, Department, Computer Science Doctor of Computer Science, BINUS Graduate Program, Bina Nusantara University, Jakarta, Indonesia.
4Dr. Meyliana, Department, Information Systems School of Information System, Bina Nusantara University, Jakarta, Indonesia.
Manuscript received on January 05, 2020. | Revised Manuscript received on January 25, 2020. | Manuscript published on January 30, 2020. | PP: 4087-4092 | Volume-8 Issue-5, January 2020. | Retrieval Number: E6702018520/2020©BEIESP | DOI: 10.35940/ijrte.E6702.018520
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Business began with a physical store, which is the place for customer and seller in doing the product transaction. In this era, e-marketplace is proliferating to collect various tenants with various products to join in one same company to give the best service for customers, but every company must strategically compete with each other to survive in the market. The purpose of this study is to find the key components in e-marketplace to enhance service quality in the market, so businesses in this field can focus to develop the services based on the identified components. This study uses systematic literature review to collect all data from various databases; derived from keywords search, search string, inclusion and exclusion criteria, and data extraction. Thirty-eight selected studies that have been identified from data extraction will be evaluated further in this research by mapping them into demographic in trends. Based on the analysis, this research discovers six key components in e-marketplace which are Buyer, Partner, Infrastructure, Content, Online Chat, and Product Prices that can improve quality of service in the market.
Keywords: Key Components, E-marketplace, Systematic Literature Review.
Scope of the Article: Component-based Software Engineering.