Impact of Transformational Leadership on the Affective Commitment of Employees in the Service Sector
Rekha Aranha1, Maria Thomas2, Avil Saldanha3
1Rekha Aranha*, Institute of Management, CHRIST(Deemed To Be University), Bangalore, India.
2Maria Thomas, VI trimester MBA-HR student, Institute of Management, CHRIST (Deemed To Be University), Bangalore, India.
3Avil Saldanha, St. Joseph’s Institute of Management, Bangalore, India.

Manuscript received on November 15, 2019. | Revised Manuscript received on November 23, 2019. | Manuscript published on November 30, 2019. | PP: 1388-1393 | Volume-8 Issue-4, November 2019. | Retrieval Number: D7345118419/2019©BEIESP | DOI: 10.35940/ijrte.D7345.118419

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Abstract: There are few studies that have studied the relationship between Transformational leadership (TL) and organisation commitment (OC), but there are very few studies on the service sector especially in the Indian context. This study aims to fill the gap in literature by empirically examining the impact of four dimensions of TL using Multifactor Leadership Questionnaire (MLQ) on the Affective Commitment (AC) of the employees, within the context of the service sector in Bengaluru. Design/methodology/approach – A total of two hypotheses were proposed for testing transformational leadership using Multifactor Leadership Questionnaire (MLQ) questionnaire, (Bass and Avolio, 1997) and five items of affective organization commitment developed by Allen and Meyer (1996) was used for affective commitment. The questionnaire was administered to 210 employees working in various industries in the service sector in Bengaluru to measure the impact of TL on the AC of the respondents. Findings – The analysis of the data collected shows that TL has a positive impact on the affective commitment of the employees. In particular, the results of an empirical investigation revealed that individualized influence and individual consideration by the transformational leader had a significant impact on the affective commitment level of the employees. The employees in the hospitality industry had a difference in opinion compared to IT, Banking & education sector employees on the intellectual stimulation by the leader and their affective commitment towards the organization. Originality/value – This paper contributes to the existing literature of leadership and OC by providing practical evidence leading to the improvement of information and the understanding of the relationship between TL and AC.
Keywords: Affective Commitment, Bengaluru, Organization Commitment, Service Sector Employees’ Transformational Leadership. Paper Type – Research Paper.
Scope of the Article: Operational Research.