Tourist Expectation and Perception towards Service Quality of Tourism Services in Kodaikanal
D. Manimekalai

Dr. D. Manimekalai, Assistant Professor, Department of Commerce CS, Ayya Nadar Janaki Ammal College of Arts & Science, Sivakasi (Tamil Nadu), India.
Manuscript received on 02 December 2019 | Revised Manuscript received on 20 December 2019 | Manuscript Published on 31 December 2019 | PP: 816-821 | Volume-8 Issue-4S2 December 2019 | Retrieval Number: D11911284S219/2019©BEIESP | DOI: 10.35940/ijrte.D1191.1284S219
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Abstract: Tourism refers to movement of one place to another place. its generates more revenue to Government. Tourism develops other associated industries like Hotel industry, transport, handicraft and travel agent. Tourism in India is the largest service and one of the most profitable industries in the country. Kodaikanal is one of the very popular and most sought holiday destination hill resorts in South India. The economy of Kodaikanal is predominantly run by tourism. The number of tourists increased year by year. Service providers who are related to tourism services are also increases. They provide lot of services to their customers and try to satisfy them. Hence, it has created an initiative to the researcher to study service quality of the tourism services.
Keywords: Tourism, Kodaikanal, Service Quality, Sustainable Development, Perception.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning