Customer Satisfaction towards Paytm Mobile Wallet – With Special Reference to Working Women in Chennai City
S. Ramya1, T. K. Avvai Kothai2
1S. Ramya, Research Scholar, Department of Commerce, Guru Nanak College, Chennai (Tamil Nadu), India.
2Dr. T. K. Avvai Kothai, Research Supervisor, Associate Professor, Department of Commerce, Guru Nanak College, Chennai (Tamil Nadu), India.
Manuscript received on 28 November 2019 | Revised Manuscript received on 20 December 2019 | Manuscript Published on 31 December 2019 | PP: 126-129 | Volume-8 Issue-4S3 December 2019 | Retrieval Number: D10151284S319/2019©BEIESP | DOI: 10.35940/ijrte.D1015.1284S319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The main aim of the mobile wallet is to make paperless money transaction convenient through advanced features like money transfer through the mobile application and QRcode. The mobile wallet has become an essential part of daily life mainly because of itsconvenient features in making quick payments from the same device with the help of the internet connection through a secured payment gateway. This empirical study focuses on the level of customer satisfaction towards the Paytm wallet and it also seeks to identify the challenges faced by the users while using Paytm mobile wallet.
Keywords: Paytm Mobile Wallet, Mobile Application, Money Transfer, Quick Payment, Working Women.
Scope of the Article: e-Commerce