Role of Artificial Intelligence in Providing Customer Services with Special Reference to SBI and HDFC Bank
Ritu TuliSameer Salunkhe
Ritu TuliSameer Salunkhe, Guru Nanak Institute of Management Studies, Guru Nanak Institute of Management Studies.

Manuscript received on November 17., 2019. | Revised Manuscript received on November 24 2019. | Manuscript published on 30 November, 2019. | PP: 12251-12260 | Volume-8 Issue-4, November 2019. | Retrieval Number: C6065098319/2019©BEIESP | DOI: 10.35940/ijrte.C6065.118419

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Abstract: Technology has changed the operating psychology of the businesses over the last couple of years. There is a growing need and demand to use Artificial Intelligence (AI) and the Indian banking Sector is gradually shifting itself towards using AI. Banks are exploring and implementing technology in various ways. Artificial Intelligence is getting better and smarter day by day. The adoption of AI in banking has grown a lot than other sectors. This is happened because banking sector still has lot of human intervention in the operations. Indian banking sector is exploring the ways to enhance customer services with the help of Artificial Intelligence. This paper is about how Artificial Intelligence (AI) is used by Indian banks with reference to SBI and HDFC Bank to improvise customer services in future.
Keywords: Artificial Intelligence, Customer Service, App.
Scope of the Article: Artificial Intelligence and Machine Learning.