Effect of Demographic Variables on Emotional Intelligence Level in Banking Sector
V.Karthikeyan1, Shweta Lalwani2
1V.Karthikeyan, Ph.D Research Scholar, School Of Management, Sir Padampat Singhania University, Udaipur, Rajasthan, India.
2Dr.Shweta Lalwani, Assistant Professor, School Of Management, Sir Padampat Singhania University, Udaipur, Rajasthan, India.
Manuscript received on 5 August 2019. | Revised Manuscript received on 11 August 2019. | Manuscript published on 30 September 2019. | PP: 2683-2690 | Volume-8 Issue-3 September 2019 | Retrieval Number: C4947098319/2019©BEIESP | DOI: 10.35940/ijrte.C4947.098319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The Objective of the research was to find the differences in emotional intelligence level with regard to demographic variables pertaining to age, gender, Education level and Length of service among bank employees in India. Sample consisted of 500 respondents who are working in banks in India. Geno’s Emotional Intelligence Inventory (Genos – EI) tool was used to gather data from respondents and collected data were analysed using SPSS-16. One way Anova and t test were used to analyse data. Results confide that there is no significant difference in emotional intelligence levels with respect to age, gender, education level and length of service. Emotional intelligence training should be imparted on an regular basis, so that the employees working in banking sector will be able to handle the customers which in turn will benefit the organisation as well as the customer.
Key words: Age, Bank, Gender, Education, Emotional Intelligence.
Scope of the Article: Artificial Intelligence