An Association between Emotional Intelligence and Performance of Workforce
Sugandha Agarwal1, Upendra Singh2
1Dr. Sugandha Agarwal – Assistant Professor(Business Studies), European International College, Abu Dhabi ,U.A.E.
2Dr. Upendra Singh, Associate Professor, Department of Finance & Commerce, SRM University, DELHI-NCR, Sonepat, Haryana, India.
Manuscript received on May 25, 2020. | Revised Manuscript received on June 29, 2020. | Manuscript published on July 30, 2020. | PP: 285-291 | Volume-9 Issue-2, July 2020. | Retrieval Number: B3488079220/2020©BEIESP | DOI: 10.35940/ijrte.B3488.079220
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: The undertaken subject could be considered controversial, some people take ‘emotional intelligence’ as a non-existent matter, while others see it as having a huge impact on employee performance. The present research analyses the association and impact of emotional intelligence (EI) on workforce performance while taking into account demographic features along with individual clusters of emotional intelligence. The Emotional Competence Inventory model is considered to explore EI and its four dimensions- self-awareness, self-management, social-awareness and relationship management. The domain of study is UAE, where hardly such a topic is being explored earlier. A quantitative study is employed with a sample of 119 participants accessed through convenience approach from diverse sectors such as banking, education, health, engineering and recruitment of UAE. The statistical tools such as Cronbach’s Alpha, Chi-square test, Correlation and Regression analysis including ANOVA are put to analyse the primary data to serve the basis for results & discussion. Results reflect that emotional intelligence is independent of age, gender, qualification and designation of employees. It also statistically proves that all the dimensions of emotional intelligence are not equally significant or even considerate to affect employee performance.
Keywords: Emotional Intelligence, Workforce Performance, Demographic Features, Self and Social Awareness, Self and Relationship Management.