Proposing a New Model for Quality of Service Acceptance
Marwan Bsharat1, Othman Ibrahim2, Sawsan Bsharat3 

1Mr. Marwan Bsharat is Third Year of Ph.D. in Quality of Service of Cloud Service in the Education Industry at the University Technology Malaysia.
2Dr. Othman Bin Ibrahim, Associate Professor Head of University Technology Malaysia Career Center, He Received PhD in Computation 2004 From University of Manchester Institute of Science and Technology, Malaysia.
3Ms. Sawsan Bsharat Her Education in Computer Science 2009, From Al-Najah National University – Palestine,

Manuscript received on 15 March 2019 | Revised Manuscript received on 21 March 2019 | Manuscript published on 30 July 2019 | PP: 1995-1999 | Volume-8 Issue-2, July 2019 | Retrieval Number: B2042078219/19©BEIESP | DOI: 10.35940/ijrte.B2042.078219
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Abstract: Quality of service (QoS) has been proofed to be a great significance effect in the utilization of cloud service in higher education institutions (HEI’s), due to having many aspects determine the acceptance level of QoS while providing cloud service, QoS acceptance not given sufficient attention from HEIs and decision-makers. In this research, previous QoS studies are review in this field to identify QoS acceptance variables by review studies for the last 5 years. Thus, with the aim to discover QoS aspects this research intends to develop an integrated model to understand these variables and relationship between QoS acceptance variables, which must be efficiently studied. Hence, the integrated model between TOE (Technological, Organizational, and environmental) and HOT (Human, Organizational, and Technological) theory is presented in this research to be the core contribution. The integrated model helps HEIs to evaluate and explore QoS aspects to increase utilizing of cloud service, improving HEIs efficiency, and help decision-makers to facilitate the acceptance of QoS in HEIs.
Keywords: Quality of Service; Acceptance; HEI; TOE Framework; HOT Framework; Cloud Service

Scope of the Article:
Quality Control