Proposing an Index for Cross-District Comparison for Citizen e-Services Provision
Kollapalli Ramesh Babu1, A B Sagar2, D Venkateswarlu3,Y Prabhu Kumar4

1Kollapalli Ramesh Babu, Department of CSE, VJIT, Hyderabad (Telangana), India.
2A B Sagar, Informatics Officer, National Informatics Center.
3D Venkateswarlu, Department of CSE, VJIT, Hyderabad (Telangana), India.
4Y Prabhu Kumar, Department of CSE, VJIT, Hyderabad (Telangana), India.
Manuscript received on 19 October 2019 | Revised Manuscript received on 25 October 2019 | Manuscript Published on 02 November 2019 | PP: 3601-3605 | Volume-8 Issue-2S11 September 2019 | Retrieval Number: B14500982S1119/2019©BEIESP | DOI: 10.35940/ijrte.B1450.0982S1119
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Abstract: E-Government, the short form of Electronic Government, essentially points to the use of information technologies (typically the Internet) to facilitate the delivery of government information and services, restructure administrative procedures, and enhance citizen participation. E-participation implies “ICT-supported participation in processes involved in government and governance”. E-participation is firmly identified with E-government and E-administration interest. Egovernment estimation techniques are not another subject in logical writing. Various international organizations create indices for cross-district comparisons. the new approach introduced to propose a new index called Citizen e-Services Provision Index (CePI). CePI is nothing but composite measure of the quality and capacity of the government in providing ICT related services to its citizens and the level of participation of the citizens in these facilities. This index is a count of how much effort government is keeping in implementing e-governance services, in what areas it is implementing and how well the citizens are participating in these services. We consider four parts of a native for which administrations must be given by the legislature — social, economic, physical and personal. Great administrations by the legislature for these four angles and the e-Participation of the residents in every one of those administrations will plainly infer a decent personal satisfaction of natives and subsequently a high CePI esteem. This paper studies various service areas of implementation of each of these aspects, e-Participation in the services, and a method to calculate the CePI.
Keywords: E-governance, Citizen e-Services Provision Index, CePI.
Scope of the Article: Internet Technologies, Infrastructure, Services & Applications