User Based Design Model to Enhance Satisfaction by Using Government Online Information
Massila. Kamalrudin1, Hamdan Hmoud Sroukh Alderei2, Safiah Sidek3, Halimaton Hakimi4
1Massila. Kamalrudin, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
2Hamdan Hmoud Sroukh Alderei, Abu Dhabi Police Department, Abu Dhabi, United Arab Emirates.
3Safiah Sidek, Institute Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
4Halimaton Hakimi, Faculty of Information and Communication Technology, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia.
Manuscript received on 12 October 2019 | Revised Manuscript received on 21 October 2019 | Manuscript Published on 02 November 2019 | PP: 755-761 | Volume-8 Issue-2S11 September 2019 | Retrieval Number: B11230982S1119/2019©BEIESP | DOI: 10.35940/ijrte.B1123.0982S1119
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Government information online is a transformation of relations between the internal and external public sector, through ICT, to enhance government service delivery and participation in the citizenry. By using government information online, a lot of advantages can be obtained, and it is important for users from different generations to obtain positive benefits from them. As the world is quickly growing without boundaries, the Internet and the worldwide web have become a common means of providing government information and services to the public, the companies and other governmental organizations. This paper reports a review on the analysis of the usage patterns of government online information for different generation cohort and existing work related to satisfaction of online information. The analysis were based on two questions that address the usage patterns of government online information and existing works related to satisfaction. Based on seventy selected articles reviewed, it was found that we found that ‘education purpose’ is the most commonly investigated usage pattern and most of related works of satisfaction focusing in developing model and framework.
Keywords: User Based Design, Online information, Generation.
Scope of the Article: Probabilistic Models and Methods