The Role of Information Quality Management toward Bank Performance Among Jordanian Commercial Banks
Tariq Barjes Al-bloush1, Norailis Bt Ab Wahab.2
1Tariq Barjes Al-bloush, Department of Economics and Muamalat, Management, Universiti Sains Islam Malaysia, Negeri Sembilan, Malaysia.
2Norailis Bt Ab Wahab, Department of Economics and Muamalat, Management, Universiti Sains Islam Malaysia, Negeri Sembilan, Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 611-617 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10920782S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Information quality management measurement in online banking has been gaining wide attention presently and thus, many prior studies have sought to show major components of Information quality management linked with electronic environment. “Excellent quality of online banking is a significant matter to improve performance”. It is the factors that will allow the banks to attract more clients to adopt online banking”. The aims of this quantitative research were to empirically determine the significant predictors of Jordanian commercial banks performance, namely: information management components (information quality, e-service quality, system quality) and bank performance. “The goal of this study examines the effect of information management components on the performance of Jordanian commercial banks, and investigate the applicability of dimensions of Information System Success (IS Success) and Electronic Service Quality (E-SERVQUAL) in explaining of bank performance”. A survey was conducted a pilot study by using a convenient sample among 384 customers in thirteen Jordanian commercial banks located in three areas (North, Middle, and South) in Amman. “Data were analyzed using Statistical Package for Social Sciences (SPSS) and PLS-SEM analysis “. The findings revealed that: (1) “that information quality (INQ) has a positive direct effect on commercial banks’ performance” (PER), (2) ” that e-service quality (E-SQ) has a positive direct effect on commercial banks’ performance” (PER), (3) “that system quality (SYQ) has a positive direct effect on commercial banks’ performance ” (PER). Furthermore, “the findings of this study present the analysis and advice to the banks’ managers which can be utilized to develop Information Technology and improve performance.
Keywords: Components of Information Quality Management, Bank Performance, Online Banking, Jordanian Commercial Banks.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning