Employee’s’ Perception on E-Banking Services in Banks in Chennai
V. Jayanthi1, S. Subbulakshmi2, T. Devi Kamatchi3
1Dr. V. Jayanthi, Assistant Professor, Department of Business Administration, Vels Institute of Science, technology & Advanced Studies (VISTAS), Chennai (Tamil Nadu), India.
2Dr. S. Subbulakshmi, Head and Associate Professor, PG, Department of Commerce, SDNB Vaishnav College, Chennai (Tamil Nadu), India.
3Dr. T. Devi Kamatchi, Assistant Professor, Department of Commerce, A.M. Jain College, Meenambakkam, Chennai (Tamil Nadu), India.
Manuscript received on 22 August 2019 | Revised Manuscript received on 11 September 2019 | Manuscript Published on 17 September 2019 | PP: 1507-1509 | Volume-8 Issue-2S8 August 2019 | Retrieval Number: B10910882S819/2019©BEIESP | DOI: 10.35940/ijrte.B1091.0882S819
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Indian banking industry has been pushed to a crucial transformation phase towards cashless economy. E-banking eliminates corruption and illegal transactions. The bank employees have to cope with and adopt the changes in the technology from time to time. The expectations of customers keep changing and increase with the technological developments. E-services are concerned with security and safety though provided with 24*7 services. This paper attempts to hit upon the perceptions of bank employees.
Keywords: Banking Sector, Information Technology, E-Services, Bank Employees.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning