Emerging Trends and Future Perspective of Human Resource Reskilling in Higher Education
B. Suhasini1, Santhosh Kumar N2

1B. Suhasini, School of Management, SRM Institute of Science and Technology, Kattankulathur (Tamil Nadu), India.
2Dr. Santhosh Kumar N, School of Management, SRM Institute of Science and Technology, Kattankulathur (Tamil Nadu), India.
Manuscript received on 04 July 2019 | Revised Manuscript received on 14 August 2019 | Manuscript Published on 27 August 2019 | PP: 351-353 | Volume-8 Issue-2S4 July 2019 | Retrieval Number: B10670782S419/2019©BEIESP | DOI: 10.35940/ijrte.B1067.0782S419
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: The emerging trends and the fast changing Technology across all fields demands for continuous learning and upgrading the skills of human resources across the world, for sustaining the global completion and performing better in the global economies. The employee resources of any organization should be well oriented towards the upcoming technologies such as Artificial Intelligence, Big data, Machine Learning, Communication Technologies etc relevant to their respective work operations and should be prepared and facilitated to gain knowledge. Organization across all industry sectors should have a Strategy and action plan put in place for facing such cultural changes and providing regular reskill training sessions among its human resources for the benefit of employee and organization development which in turn helps for effective customer relationship management and services delivery. The Higher education institutions also required to focus strongly on reskilling their human resources in order to enhance value proposition in programme delivery and building customer relationship with its various stakeholders such as faculty, students, industry experts etc with changing scenario of economic, technological, and cultural environment. The article further highlights the impact and usefulness of Reskilling various stakeholders with emerging technologies relevant to Higher education making the youth competent to face the challenging future.
Keywords: Reskilling, CRM, Higher Education, Digital Systems, Competency Building.
Scope of the Article: Smart Learning and Innovative Education Systems