Users’ Perception of their Satisfaction and Experience on a Mobile Cinema Application
Azham Hussain1, Emmanuel O.C. Mkpojiogu2, Shahida Jamaludin3, Kholilah Hilaluddin4, Shelena Nathan5
1Azham Hussain, School of Computing, Universiti Utara Malaysia, Sintok, Kedah, Malaysia.
2Emmanuel O.C. Mkpojiogu, School of Computing, Universiti Utara Malaysia, Sintok, Kedah, Malaysia.
3Shahida Jamaludin, School of Computing, Universiti Utara Malaysia, Sintok, Kedah, Malaysia.
4Kholilah Hilaluddin, School of Computing, Universiti Utara Malaysia, Sintok, Kedah, Malaysia.
5Shelena Nathan, Center for Diploma Studies, Universiti Tun Hussein Onn Malaysia, Pagoh Campus, Johor, Malaysia.
Manuscript received on 26 June 2019 | Revised Manuscript received on 14 July 2019 | Manuscript Published on 26 July 2019 | PP: 131-134 | Volume-8 Issue-2S2 July 2019 | Retrieval Number: B10250782S219/2019©BEIESP | DOI: 10.35940/ijrte.B1025.0782S219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: A subjective usability evaluation was carried out on a mobile cinema application (GSC mobile cinema application) to evaluate the satisfaction and experience of its users. The evaluation was done in two areas: Politeknik Balik Pulau, Pulau Pinang and Kolej Poly-Tech Mara (KPTM) Alor Setar, Kedah. The rationale for the assessment was to evaluate the satisfaction and experience of users in terms of their reactions to the mobile application’s interface, terminology and information, application capability and general impression. Twenty volunteers participated in the study. Ten of these participants were at Politeknik Balik Pulau, Pulau Pinang and the other ten were at Kolej Polytech Technology Mara, Alor Setar. The findings indicate that the application’s interface was easy to use, simple, consistent, clear, operable, understandable, fast, error recoverable, learnable and enjoyable.
Keywords: Mobile Application; Mobile Experience; Satisfaction.
Scope of the Article: Mobile Applications and Services for IoT