Six Sigma in Software Industry: Developing a Framework of Critical Success Factors (CSF) for Six Sigma Implementation
Sini V. Pillai
Dr. Sini V. Pillai, CET School of Management, College of Engineering Trivandrum, Thiruvananthapuram, Kerala, India.
Manuscript received on 06 April 2019 | Revised Manuscript received on 14 May 2019 | Manuscript published on 30 May 2019 | PP: 1418-1423 | Volume-8 Issue-1, May 2019 | Retrieval Number: A3265058119 /19©BEIESP
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Abstract: Present day society has an advanced demand for quality than the earlier days. The increasing complexity of software products with greater competitive pressure to provide high-quality software has become the biggest challenge of today’s software industry. In order to consider the application of Six Sigma in software companies on a company-wide basis in the lines of full organizational involvement for achieving quality, the Critical Success Factors (CSF’s) of six sigma in Technopark companies have been identified through systematic review of conceptual and empirical literature and through discussions with the senior software managers. Data for the study is collected using a structured questionnaire survey from software developers and is validated. The paper explores Six Sigma as an integrated holistic approach with an assortment of interdependence among the critical success factors. Based on interrelationships a conceptual framework of Six Sigma is proposed in the paper.
Index Terms: Critical Success Factors, Software quality, Upper Management Commitment

Scope of the Article: Patterns and Frameworks