E-Government Challenges and Possibilities by using Information and Communication Technologies in Malaysian Governance
Yousef A. Baker El-Ebiary1, Najeeb Abas Al-Sammarraie2, Syarilla Iryani A. Saany3

1Yousef A. Baker El-Ebiary, Faculty of Information and Computing, UniSZA University, Malaysia.
2NajeebAbas Al-Sammarraie, Faculty of Computer and Information Technology, MEDIU, Malaysia.
3SyarillaIryani A. Saany, Faculty of Informatics and Computing, UniSZA University, Malaysia.
Manuscript received on 19 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 1144-1149 | Volume-8 Issue-1C2 May 2019 | Retrieval Number: A12010581C219/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: This study examines the case of Malaysian’s e-government applications and the effectiveness and encouragement of this applications on the Malaysian people with how changes the way of offering their services especially in Ipoh and Penang states the study discusses e-governance policies and applications in Malaysia, critical success factors and challenges to e-governance. The study found that the use of Information and Communication Technologies (ICTs) to bring about changes in government has great potential for the processes of governance. Previously those process stages have been hindered by the absence of citizen participation, the poor functioning of government services, lack of accountability and transparency, and the introduction of electronic governance mechanisms, must be revitalized. Simultaneously, citizens must undergo a change of mind, overcoming the “culture of fear” or “culture of non-confrontation”, shortage and suspicion of community participation in seeing the welfare of their communities. ICT governance can be through offering space by which government and citizens can connect to the virtual space created and strengthened through leadership that could supports the governance in a good way and stakeholder as well.
Keywords: Electronic Challenges, Electronic Governance, E Government, ICT, Technology Acceptance.
Scope of the Article: Agricultural Informatics and Communication