A Study on Passenger Experience using Smart Security System in Dubai Airport
Massila Kamalrudin1, Ghalib Abdulla Almarri2

1Massila Kamalrudin, Faculty of Information Technology and Communication, Universiti Teknikal Malaysia Melaka, Malaysia.
2Ghalib Abdulla Almarri, Institute of Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Malaysia.
Manuscript received on 17 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 847-850 | Volume-8 Issue-1C2 May 2019 | Retrieval Number: A11450581C219/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Nowadays, many travellers preferred to travel by air as it is faster and more comfortable in comparison to other transportation modes. Moreover, due to the competition in the aviator sector, the air transportation become more economical and affordable, which attract more passengers. Along with this development, the role of an airport becomes more important especially in term of its security infrastructure in order to enhance the passenger experience. This is because the security process and services involved in every phases of passenger’s travel lifecycle. However, these security process and services often impinge on the passenger experience. Therefore, in this preliminary study we aimed to analyse the current problem face by passenger when using airport security system such as smart gate. From the result, we discover that most of the passenger don’t feel secure after going through the security screening.
Keywords: Smart Security System Airport Transportation.
Scope of the Article: Smart Spaces