Emotional Intelligence Training Workshop and its Impact on Employee Performance: an Empirical Evaluation
Divya Goel
1Dr. Divya Goel, PhD., Organizational Behavior, Jamia Millia Islamia, New Delhi, India.

Manuscript received on November 15, 2019. | Revised Manuscript received on November 23, 2019. | Manuscript published on November 30, 2019. | PP: 647-653 | Volume-8 Issue-4, November 2019. | Retrieval Number: C5721098319/2019©BEIESP | DOI: 10.35940/ijrte.C5721.118419

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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Purpose: The primary focus of present research was to examine the effects of an emotional intelligence (EI) training workshop on participants’ performance. It entailed to evaluate whether the EI training workshop bring about a change in the performance of participants. The present study also encompasses the gender differences and the relationship of emotional intelligence with it. Research Design: The present research used primarily the quantitative techniques and succinctly presents the effects of enhanced emotional intelligence to the success of organization by using the data from a sample of 89 marketing managers from two selected organizations of the solar sector. In order to examine the gender differences in the emotional quotient, data was collected using Schutte’s Self Emotional Intelligence Scale (SEIS) from 158 employees of the marketing department of the selected organizations of the solar sector. The reliability of the data collection tool was calculated using Cronbach alpha and the value for present study was 0.817. Paired sample t-test, independent sample t-test, and descriptive statistics were used for data analysis. Findings: The results of the statistical analysis provide significant support to the hypothesized relationships between enhanced emotional intelligence and employee performance. Study results suggest that the conduct of Emotional Intelligence Workshop does increases the productivity of the employees. The study conducted also brings out the fact that the gender differences are significant with respect to emotional competencies and the findings suggested that females are more emotionally competent as compared to males. Implications: The research implications of the present research suggested that organizational success beckons upon employee performance which can be enhanced by focusing on creating HR system that ensures high emotional quotient in employees. The present research also suggests that organizations can move ahead on the path of success by remodeling recruitment mechanisms and building a strong training methodology to increase the emotional intelligence level of employees. It is likely that this occurs because employees with high emotional quotient are found to perform better than their counterparts. Originality/value: This study furthers the research in the field of emotional intelligence by providing an empirical evidence to support the positive impact of emotional intelligence training workshop on performance of marketing managers.
Keywords: Emotional Intelligence, Employee Performance, Marketing Managers.
Scope of the Article: Measurement & Performance Analysis.