A Perspective Research on Information Systems in Tourism Sector in Kerala
M.R. Dileep1, K.S.Chandrasekar2

1Dr. M. R. Dileep, Vice Principal and Head, Department of Tourism, Pazhassiraja College, Wayanad (Kerala), India.
2Dr. K. S. Chandrasekar, Professor and Dean, IMK, University of Kerala, Trivandrum (Kerala), India.
Manuscript received on 21 September 2019 | Revised Manuscript received on 06 October 2019 | Manuscript Published on 11 October 2019 | PP: 927-934 | Volume-8 Issue-2S10 September 2019 | Retrieval Number: B11550982S1019/2019©BEIESP | DOI: 10.35940/ijrte.B1155.0982S1019
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Tourism, a multi-dimensional and multi-faceted activity with diverse social, cultural, economic and ecological impacts, got evolved as one of the largest and most significant economic sectors in the world. The lure of tourism as an engine of economic growth and diversification has been urging each and every country in the world to develop and promote it in the most possible manner (Dileep, 2018). As per the current projections, tourism is tend to grow further and it will remain as one of the most vibrant, growing and economically useful activities in the world having wide social and cultural ramifications in the years to come as well. Being an amalgam of industries, this sector includes a diverse range of industries like, intermediaries; transportation; accommodation; entertainment and recreation; shopping; hospitality; and infrastructure. Complex linkages and interrelationships exist among the various individual sectors of the tourism industry. The post second world war era has witnessed tremendous growth of tourism and in the same era has recorded the evolution and growth of information and communication technology as well. Information Technology has become one of the most fundamental and vital components of the successful businesses and organizations and is a major facilitator. In the growth of tourism as a major social phenomenon in the 21st century, Information and communication technology (ICT) too had played significant roles. Indeed, the relationship between tourism and ICT was symbiotic as well, since the latter sector got many opportunities for the application of it in the tourism sector, like in the air transportation which was a pioneer in developing transaction systems for handling the cumbersome booking data in the 1950s and 60s. Information systems for the core of ICT applications in businesses and organisations. Tourism Sector too has been using different types of information systems intensively in the international scenario. Kerala, one of the late entrants in the international tourism, has turned to be successful international tourist destinations within a few decades of time. The number of tourism arrivals has been registering consistent growth and the industry got expanded exponentially in Kerala. To compete globally, tourism of anywhere requires a variety of information systems. Kerala tourism industry is also not an exception to this. In this context, a study on the current usage of information systems in the tourism sector in Kerala seems inevitable. The study has to focus upon the types of information systems used by the tourism industry in Kerala, efficiency as well as the impacts of the usage of such information systems by the industry, comparing the scenario with the international standards and also to discuss about the future to suggest suitable solutions to look ahead to have more competence by the Kerala tourism.
Keywords: Information and Communication Technology (ICT).
Scope of the Article: Social Sciences