Towards a Better Understanding of Relationship between Dubai Smart Government Characteristics and Organizational Performance
Obeid Alshamsi1, Ali Ameen2, Mohammed Nusari3, Abuelhassan E. Abuelhassan4, Amiya Bhumic5

1Obeid Alshamsi, Lincoln University College, Selangor, Malaysia.
2Ali Ameen, Lincoln University College, Selangor, Malaysia.
3Mohammed Nusari, Lincoln University College, Selangor, Malaysia.
4Abuelhassan E. Abuelhassan, Lincoln University College, Selangor, Malaysia.
5Amiya Bhumic, Lincoln University College, Selangor, Malaysia.
Manuscript received on 18 September 2019 | Revised Manuscript received on 05 October 2019 | Manuscript Published on 11 October 2019 | PP: 310-318 | Volume-8 Issue-2S10 September 2019 | Retrieval Number: B10520982S1019/2019©BEIESP | DOI: 10.35940/ijrte.B1052.0982S1019
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Abstract: The study aims at examining the influence of Dubai smart government characteristics on the governmental organization performance. Online survey was used to collect data for this study, the sample size was determined as 250 users of Dubai smart government services, who are users who got the services from five major strategic or government partners of smart government establishment: Dubai Police, RTA, DEWA, DHA, and Dubai Municipality. PLS (Partial Least Squares) SEM-VB (Structural Equation Modelling-Variance Based) was employed to assess the research model by utilizing the software SmartPLS 3.0. This paper adds to the existing literature of smart government characteristics (Information System Quality, Relationship with Public Agencies, Leadership, Accountability and Transparency, and Productivity) and governmental organization performance (Innovativeness, Efficiency, Collaboration, Communication, and Competition Intensity). The results of this study have the potential to give further insights into Dubai government to improve their organizations performance.
Keywords: Dubai Smart Government; Organizations Performance; Dubai; UAE.
Scope of the Article: Social Sciences