The Question of Solving Municipal Economy’s Problems using Electroniс Service’s Tools
Roman Lunev1, Vadim Volkov2, Alexei Stychuk3, Anastasia Mitryaeva4

1Roman Lunev*, Research and Education Center Fundamental and Applied Information Technologies, Orel State University, Orel, Russia.
2Vadim Volkov, Department of Information Systems, Orel State University, Orel, Russia.
3Alexei Stychuk, Department of Information Systems, Orel State University, Orel, Russia.
4Anastasia Mitryaeva, Department of Information Systems, Orel State University, Orel, Russia.

Manuscript received on April 02, 2020. | Revised Manuscript received on April 16, 2020. | Manuscript published on May 30, 2020. | PP: 444-451 | Volume-9 Issue-1, May 2020. | Retrieval Number: A1441059120/2020©BEIESP | DOI: 10.35940/ijrte.A1441.059120
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Abstract: The purpose of research is to examine the current state of the urban environment in Russia, to analyze the satisfaction with the quality of housing and communal services and to suggest the mechanism for the formation of a comfortable urban environment. Electronic service use-case diagram was developed. The next step is developing of the logical scheme for building an electronic service network for the population based on the technology of mobile rapid response applications. To realize access to information operated by an electronic service, the database server interacts with file storage organized using the tools for creating file-based storage systems using cloud technologies. The software implementation of the electronic service has a complex composite structure, consisting of subsystems and modules interacting with each other. The prototype of the program interface was developed as the state transition network. Research’s results: The proposed concept of mobile rapid response applications aimed at prompt notification of city services about the detected problem. This technology is an integral part of the “safe city”. The definition of the responsible organization that needs to be sent to the application is carried out on the server for processing orders using a system of keywords or hash tags. Having in the mobile application a certain pre-formed, at the stage of launching an electronic service, a set of hash tags, with the possibility of its expansion and replenishment, the user can quickly and accurately describe the nature of the problem. The prototype of a system for solving urban problems was developed. Conclusions: The most promising approach is the use of distributed automated information centers, functioning according to territorial principles. In this case, it is proposed to process the geoinformation transmitted to the situational center (data from citizens and organizations appeals containing information about the location of the treatment object) in automatic mode, the person is included in the process only in case of emergency situations or when malfunctions occur. Scientific value of the research is the approach to the development of the situation center based on geo-service. Practical value of the research is the pilot operation of a system for solving urban problems, built with the use of a geosocial network was launched Orel in 2017 and has a positive feedback. 
Keywords: Electronic Service, Geo-Service, Housing and Utilities Sector, Mobile Application, Situational Center, Urban Environment.
Scope of the Article: Municipal or Urban Engineering