Volume-8 Issue-2S, July 2019 – International Journal of Recent Technology and Engineering (IJRTE)

B10970782S19

IJRTE Journal — Mon, 12 Jun 2023 08:10:41 +0000

Service Quality, Customer Satisfaction, Location and Customer Loyalty: Mediation and Moderation Analyses
Arawati Agus
Arawati Agus, UKM Graduate, School of Business UKM-GSB, Universiti Kebangsaan Malaysia, Bangi, Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 652-662 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10970782S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: The purpose of this paper is to examine the importance of incorporating service quality in the Malaysian hypermarket industry. Service quality dimensions investigated in this paper consist of several important determinants namely tangible, reliability, responsiveness, competency, courtesy and credibility. The study measures customers’ perceptions of service quality offered, level of customer satisfaction and loyalty perceived from their experiences shopping in the hypermarkets. The paper specifically investigates the importance of service quality on customer loyalty mediated by customer satisfaction. In addition, the study also tries to discover whether location (strategically) plays a significant moderating role in the linkage between customer satisfaction and customer loyalty. Empirical associations in this study are analyzed through inferential statistical methods such as Pearson’s correlation, hierarchical regression and regression-based mediation analyses. The findings suggest that service quality has significant correlations with both customer satisfaction and customer loyalty. The result also provides evidence that customer satisfaction fully mediates the linkages between tangible, courtesy and credibility and customer loyalty. In addition, location (from strategic perspective) significantly moderates the linkage between customer satisfaction and customer loyalty. Therefore, it is suggested that a more strategic location of a hypermarket can strengthen the relationship between customer satisfaction and customer loyalty and in the long run will benefit the retail business. The findings of the study provide striking demonstrations of the importance of service quality in enhancing customer satisfaction and customer loyalty of Malaysian hypermarkets. The result indicates that Malaysian hypermarkets should emphasise greater attention to dimensions such as tangibles, courtesy and credibility of service quality dimensions and a greater degree of hypermarket management support for service quality enhancement initiatives.
Keywords: Customer Loyalty; Customer Satisfaction; Hierarchical Regression; Hypermarket, Location, Service Quality.
Scope of the Article: Social Sciences

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B10960782S19

IJRTE Journal — Mon, 12 Jun 2023 08:06:21 +0000

Employee Engagement and Turnover Intention among Islamic Bankers in Brunei Darussalam
Shahrul Nizam Salahudin¹, Hani Suhaila Ramli², Mohd Nur Ruzainy Alwi³, Muhammad Safizal Abdullah⁴, Nasir Abdul Rani⁵
¹Dr. Shahrul Nizam, Ph.D Holder, Universiti Teknologi Malaysia.
²Hani Suhaila Ramli, Ph.D, Universiti Putra Malaysia.
³Dr. Abdul Nasir, Faculty of Islamics Economics and Finance, Universiti Islam Sultan Sharif Ali Brunei.
⁴Dr. Mohd Nur Ruzainy, Senior Lecturer, College of Business Management and Accountancy (COBA), UNITEN Sultan.
⁵Muhammad Safizal Abdullah, Faculty Member, School of Business Innovation and Technopreneurship, Universiti Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 643-651 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10960782S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Employee engagement and turnover intention are two factors that are important predictors of organisational success and failure. These are key indicators of issues that are related to the organisations’ workforce. This study explores the levels of engagement and turnover intention between the different demographics of the Islamic bank employee in Brunei Darussalam. The study also examined the effects of employee engagement on the turnover intention among the employees. A total of 119 bankers completed the survey. Survey items were adapted from previous literature and subjected to Content Validity Index by 12 experienced Human Resource Managers. Except for income levels, the findings indicate no significant differences in terms of employee engagement and turnover intentions between the different demographics of the bankers. Also, Employee engagement was found to significantly impact turnover intentions among the respondents. The mixed results obtained from this study signal a need to further study engagement and turnover intention among employees in the banking sector especially in Brunei Darussalam.
Keywords: Brunei Darussalam, Employee Engagement, Human Resource Management, Islamic Banking, Organizational Performance, Turnover Intention.
Scope of the Article: QOS And Resource Management

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B10950782S19

IJRTE Journal — Mon, 12 Jun 2023 07:50:02 +0000

Detecting Trajectories in Rubber Farms in Southern Thailand
Chaiya Kongmanee¹, Ferdoushi Ahmed²
¹Chaiya Kongmanee, Faculty of Economics, Prince of Songkla University PSU, Hat Yai, Songkhla, Thailand.
²Ferdoushi Ahmed, Faculty of Economics, Prince of Songkla University PSU, Hat Yai, Songkhla, Thailand.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 633-642 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10950782S19/2019©BEIESP
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Abstract: For the past 30 years, Thailand experienced important changes in the agricultural sector. This study aims to identify rubber farm trajectories and analyze consequences of the trajectories in southern Thailand. A household survey was carried out in four representative villages in Southern Thailand to collect the data for the period of 1990 to 2010. Purposive sampling method was employed to select the samples. The core sample size for the study was 220 rubber farmers. Principal Component Analysis (PCA) and Cluster Analysis (CA) were carried out to analyze the data. The findings revealed six significant farm trajectories. Two farm trajectories showed a decline in landholding or hired labor, namely farms with high structural change ๖(10.5%) and declining very size small farms (25%). In contrast, three farm trajectories showed expansion, which included growing medium family farm enterprise (14.5%), growing large family farm enterprise (4.1%) and towards patronal enterprise (7.7%). One trajectory showed a stability with no change in farm size and labor structure (38.2%). However, these are small farms and provide a notion of risk to follow the trajectories of farm decline. The study findings might be helpful for policy and decision makers to reconsider the current policies and design policies with a wider approach for small farms and family farms.
Keywords: Trajectory, Rubber Farm, Farm Size, Principal Component Analysis, Agricultural Sector, Thailand.
Scope of the Article: Social Sciences

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B10940782S19

IJRTE Journal — Mon, 12 Jun 2023 07:44:17 +0000

Integrating Water-Energy-Nexus in Carbon Footprint Analysis in Water Utility Company
Che Hafizan¹, Zainura Zainon Noor², Norelyza Hussein³, Venmathy Samanaseh⁴, Ali Hussein Sabeen⁵, Rafiu Olansukanmi Yusuf⁶
¹Che Hafizan, Environmental Engineering Laboratory, Department of Chemical Engineering, Faculty of Chemical and Energy Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
²Zainura Zainon Noor, Environmental Engineering Laboratory, Department of Chemical Engineering, Faculty of Chemical and Energy Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia. and Center of Sustainable Environment and Water Security (IPASA), Research Institute of Sustainable Environment (RISE), Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
³Norelyza Hussein, Department of Water and Environmental Engineering, Faculty of Civil Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
⁴Venmathy Samanaseh, Environmental Engineering Laboratory, Department of Chemical Engineering, Faculty of Chemical and Energy Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
⁵Ali Hussein Sabeen, Environmental Engineering Laboratory, Department of Chemical Engineering, Faculty of Chemical and Energy Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
⁶Rafiu Olansukanmi, Yusuf, Environmental Engineering Research Laboratory, Department of Chemical Engineering, University of Ilorin, Ilorin, Nigeria.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 624-632 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10940782S19/2019©BEIESP
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Abstract: The purpose of this paper is to highlight the water-energy-nexus within the context of carbon footprint methodology and water utility industry. In particular, the carbon management for water utility industry is crucial in reducing carbon emission within the upstream water distribution system. The concept of water-energy nexus alone however can be misleading due to exclusion of indirect and embodied energy involved in the water production. The study highlights the total energy use within water supply system as well as embedded carbon emission through carbon footprint methodology. The case study approach is used as a research method. The carbon footprint analysis includes data collection from water utility company; and data identification of direct and indirect carbon emission from corporation operation. The result indicates that the indirect and embodied energy may not be significant in certain operation area but the energy use may be ambiguous when these elements are excluded. Integrating carbon footprint methodology within the water supply system can improve the understanding on water-energy-nexus when direct and indirect energy use is included in the analysis. This paper aims to benefit academics, government agencies and particularly water utility companies in integrating carbon footprint analysis in water production.
Keywords: Carbon Footprint, Carbon Management, Water-Energy-Nexus, Water Utility Industry.
Scope of the Article: Bio-Science and Bio-Technology

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B10930782S19

IJRTE Journal — Mon, 12 Jun 2023 07:35:18 +0000

The Mediating Role of Status Consumption on the Relationship of Materialism and Brand Engagement in Self-Concept
Ziaur Rehman¹, Rohaizat Baharun², Nor Zafir Md Salleh³, Farhan Sarwar⁴
¹Zia ur Rehman, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
²Rohaizat Baharun, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
³Nor Zafir Md Salleh, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
⁴Farhan Sarwar, Azman Hashim International Business School, Universiti Teknologi Malaysia, Johor Bahru, Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 618-623 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10930782S19/2019©BEIESP
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Abstract: Materialism plays a vital role in shaping consumer decision making and consumption process. It is investigated in the marketing literature from various perspectives. The current study takes account of materialism as a consumer personality trait. Further, it investigates the impact of materialism on brand engagement in self-concept through the mediating effect of status consumption in the designer clothing industry. The present study is constructed on Mowen’s meta-theoretic model (3M). By using a survey based research design, 227 questionnaires collected from the customers of designer clothing. The structural equation modeling technique of partial least squares (SEM-PLS) was applied for data analysis. The findings show that status consumption mediates the relationship between materialism and brand engagement in self-concept. The direct relationship of materialism and brand engagement in self-concept has become insignificant because of the inclusion of status consumption as mediator. The study successfully investigated the impact of materialism on brand engagement in self-concept through status consumption.
Keywords: Materialism, Status Consumption, Brand Engagement in Self-Concept.
Scope of the Article: Self-Organizing Networks and Networked Systems

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B10920782S19

IJRTE Journal — Mon, 12 Jun 2023 07:27:47 +0000

The Role of Information Quality Management toward Bank Performance Among Jordanian Commercial Banks
Tariq Barjes Al-bloush¹, Norailis Bt Ab Wahab.²
¹Tariq Barjes Al-bloush, Department of Economics and Muamalat, Management, Universiti Sains Islam Malaysia, Negeri Sembilan, Malaysia.
²Norailis Bt Ab Wahab, Department of Economics and Muamalat, Management, Universiti Sains Islam Malaysia, Negeri Sembilan, Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 611-617 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10920782S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: Information quality management measurement in online banking has been gaining wide attention presently and thus, many prior studies have sought to show major components of Information quality management linked with electronic environment. “Excellent quality of online banking is a significant matter to improve performance”. It is the factors that will allow the banks to attract more clients to adopt online banking”. The aims of this quantitative research were to empirically determine the significant predictors of Jordanian commercial banks performance, namely: information management components (information quality, e-service quality, system quality) and bank performance. “The goal of this study examines the effect of information management components on the performance of Jordanian commercial banks, and investigate the applicability of dimensions of Information System Success (IS Success) and Electronic Service Quality (E-SERVQUAL) in explaining of bank performance”. A survey was conducted a pilot study by using a convenient sample among 384 customers in thirteen Jordanian commercial banks located in three areas (North, Middle, and South) in Amman. “Data were analyzed using Statistical Package for Social Sciences (SPSS) and PLS-SEM analysis “. The findings revealed that: (1) “that information quality (INQ) has a positive direct effect on commercial banks’ performance” (PER), (2) ” that e-service quality (E-SQ) has a positive direct effect on commercial banks’ performance” (PER), (3) “that system quality (SYQ) has a positive direct effect on commercial banks’ performance ” (PER). Furthermore, “the findings of this study present the analysis and advice to the banks’ managers which can be utilized to develop Information Technology and improve performance.
Keywords: Components of Information Quality Management, Bank Performance, Online Banking, Jordanian Commercial Banks.
Scope of the Article: e-governance, e-Commerce, e-business, e-Learning

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B10910782S19

IJRTE Journal — Mon, 12 Jun 2023 07:21:24 +0000

The Effect of Top Management Support and Computer Self-Efficacy on the Quality of Accounting Information Systems
Asep Darmansyah¹, Harry Suharman², Tettet Fitrijanti³, Muhammad Dahlan⁴, Yogi⁵
¹Asep Darmansyah, School of Business and Management, Institut Teknologi Bandung, Bandung, Indonesia.
²Harry Suharman, Faculty of Economics and Business, Universitas Padjadjaran, Bandung, Indonesia.
³Tettet Fitrijanti, Faculty of Economics and Business, Universitas Padjadjaran, Bandung, Indonesia.
⁴Muhammad Dahlan, Faculty of Economics and Business, Universitas Padjadjaran, Bandung, Indonesia.
⁵Yogi, School of Architecture, Planning and Policy Development, Institut Teknologi Bandung, Indonesia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 602-610 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10910782S19/2019©BEIESP
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Abstract: The study compared the linear and log-linear equation model in describing the influence of top management support (TMS) and computer self-efficacy (CSE) on the quality of accounting information systems (QAIS). Then, determined the most feasible model of both. Data analysis was conducted by using SEM-PLS with software Smart PLS 3.0. The result of research indicates that the increased top management support significantly influences on the increasing quality of accounting information systems. Also, that the increasing of computer self-efficacy has a significant effect on improving the quality of accounting information systems. The log-linear equation model is more viable to describe the influence of top management support and computer self-efficacy on the quality of accounting information systems. Production elasticity from the influence of top management support and computer self-efficacy on the quality of accounting information systems is less than 1 which indicates the decreasing return to scale. The quality of accounting information systems will increase with a smaller proportion than the increase of top management support and computer self-efficacy. Increased TMS and CSE will increase QAIS, however an increasing QAIS experiences a decreasing return to scale.
Keywords: Top Management Support, Computer Self-Efficacy, Accounting Information Systems, Equation Model.
Scope of the Article: Authentication, Authorization, Accounting

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B10900782S19

IJRTE Journal — Mon, 12 Jun 2023 07:12:55 +0000

A Kinetic Experiment of Vapor Phase Hydrodeoxygenation of a Bio-Oil Model Compound over PdFe/Al-MCM-41 Catalyst
Nga T. T. Tran¹, Thanh H. Trinh², Yoshimitsu Uemura³, Anita Ramli⁴
¹Nga T. T. Tran, Department of Chemical Engineering, Universiti of Teknologi PETRONAS, Seri Iskandar, Malaysia.
²Thanh H. Trinh, Center for Biofuel and Biochemical Research CBBR, ISSB, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia.
³Yoshimitsu Uemura, Center for Biofuel and Biochemical Research CBBR, ISSB, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia.
⁴Anita Ramli, Center for Biofuel and Biochemical Research CBBR, ISSB, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia.
Manuscript received on 29 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 597-601 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10900782S19/2019©BEIESP
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Abstract: The lignocellulose biomass resource can be used not only as direct energy in combustion, but also as a more valuable fuel after conversion and upgrading process. Fast pyrolysis is an approach that produces bio-oil from biomass. However, it is very difficult to directly utilize the pyrolysis oil because of the presence of oxygenated compounds (e.g., acids, esters, alcohols, ketones, furans and phenols). Hydrodeoxygenation (HDO) is a prominent process to upgrade bio-oil. The HDO experimental and kinetic study were conducted using PdFe/Al-MCM-41 catalyst in a tubular fixed-bed reactor. Kinetic model was proposed and applied to 21 reaction pathways, 13 compounds. The detailed reaction pathways of HDO of guaiacol and their reaction rates were clarified for a PdFe catalyst. The major pathway of HDO of guaiacol is direct production of phenol and then benzene. The detailed kinetic model is an effective tool to estimate the major reaction pathways of HDO process.
Keywords: Lignocellulose, Biomass Resource, Pyrolysis Oil.
Scope of the Article: Bio-Science and Bio-Technology

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B10890782S19

IJRTE Journal — Mon, 12 Jun 2023 07:03:09 +0000

Commitment to Care CSR More than Mining in the Activities of Mineral and Coal Mining Industry in Indonesia
Praptining Sukowati¹, Bonaventura Ngarawula², Felly Sianus Lung³, Kridwati Sadhana⁴
¹Praptining Sukowati, Merdeka Malang University.
²Bonaventura Ngarawula, Merdeka Malang University.
³Felly Sianus Lung, Merdeka Malang University.
⁴Kridwati Sadhana, Merdeka Malang University.
Manuscript received on 28 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 587-596 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10890782S19/2019©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)

Abstract: This writing aims to describe and describe the implementation of Regional Regulation of East Kutai No. 1 of 2017 on mineral and coal mining business activities of PT Kaltim Prima Coal. The method used in this paper is a qualitative method with case study approach. The author obtained data through secondary data by collecting data through literature study method. Furthermore, the data were analyzed by qualitative descriptive method. The results of this writing indicate that the implementation of corporate social responsibility or CSR conducted by PT Kaltim Prima Coal (KPC) has been in accordance with the provisions of Regional Regulation of East Kutai No. 1 of 2017 on Corporate Social Responsibility and Environment, both in terms of principle and program activities. This study recommends further research on community involvement in the application of regional regulations.
Keywords: Corporate, Social Responsibility, Environmental Responsibility, Mineral and Coal Mining.
Scope of the Article: Environmental Engineering

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B10880782S19

IJRTE Journal — Mon, 12 Jun 2023 06:56:30 +0000

Kiai Leadership Model in the Development Strategy of the Participants
Praptining Sukowati¹, Ahmad Iwan Zunaih², Sri Hartini Jatmikowati³, Vicky Nelwan⁴
¹Praptining Sukowati, Merdeka Malang University.
²Ahmad Iwan Zunaih, Merdeka Malang University.
³Sri Hartini Jatmikowati, Merdeka Malang University.
⁴Vicky Nelwan, Student of Psychology Doctoral Program, State University of Malang.
Manuscript received on 28 June 2019 | Revised Manuscript received on 11 July 2019 | Manuscript Published on 17 July 2019 | PP: 579-586 | Volume-8 Issue-2S July 2019 | Retrieval Number: B10880782S19/2019©BEIESP
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Abstract: This study aims to find out and analyze the Kiai’s leadership model and strategy in the development of Sunan Drajat Islamic Boarding School in Lamongan district, East Java province. The research approach and strategy chosen in this research process is a qualitative research approach. Research informants were: Leaders of Islamic Boarding Schools, Boarding Schools, Santri, Communities around Islamic Boarding Schools and Regional Governments. Data collection in this study uses two ways, namely interviews and documentation. Data analysis in this study used the method of Milles and Hubernan (1984) which consisted of: Data Reduction, Display Data and Conclusion Drawings. In this study it was concluded that the leadership style of a Kiai was very influential in the strategy of developing Islamic boarding schools. The vision of Islamic boarding schools is in the figure of the Kiai. The vision is implemented in a leadership style in managing Islamic boarding schools. This study recommends research on the role of output in society.
Keywords: Kiai, Leadership Style, Islamic Boarding School.
Scope of the Article: Social Sciences

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