Assessing Faculty Perception Towards Total Quality Management of Education Sector In Punjab
Sonpreet Kaur1, Roopali Batra2
1Ms. Sonpreet Kaur Research Scholar Department of Management I. K. Gujral Punjab Technical University Kapurthala-Jalandhar Highway Near Pushpa Gujral Science City Kapurthala 144603.
2Dr. Roopali Batra, Assistant Professor Department of Management I. K. Gujral Punjab Technical University Main Campus Kapurthala-Jalandhar Highway Near Pushpa Gujral Science City Kapurthala 144603.
Manuscript received on 13 August 2019. | Revised Manuscript received on 19 August 2019. | Manuscript published on 30 September 2019. | PP: 7832-7840 | Volume-8 Issue-3 September 2019 | Retrieval Number: C6034098319/2019©BEIESP | DOI: 10.35940/ijrte.C6034.098319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Quality education plays an important role in number of organizations across this competitive world. In the present scenario, the success of management institutions depends upon the quality education provided to the students. Educationalists, policy makers, and researchers are now showing their sincere efforts towards Total quality management (TQM) as it acts as a de facto management philosophy to create Academic excellence which can provide customer satisfaction. The service industries are changing rapidly and this change offers to lead or gain competitiveness in the market. As education industry is also a part of service industry, thus, it becomes very important for education industry to provide better- and high-quality service. Since this concept was originate in manufacturing sector but nowadays, in the education sector acquisition of total quality management is common one. In this connection, this paper aims to investigate how faculties of management institutions perceive the quality offered at management education in Punjab. An evaluation study using questionnaire survey was employed to measure the faculties’ perception towards 7 quality dimensions. Total 65 questionnaires were distributed randomly. After data collection, we performed statistical tests by using SPSS software. It is found that still in some areas lack of total quality management is affected.
Keywords: Education Sector, Faculty perception, Management Education, Total Quality Management (TQM)
Scope of the Article: Disaster Management